In-Room Dining Order Taker
Company
AccorHotels
Location
Ajman
Job Type
Full-time
Via
via GulfTalent.com
Job Description
Company description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job description
Our guests are always at home at Fairmont Hotels – and their in room dining experience is no exception. As an order taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.
Key responsibilities
• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences, allergies, special requests).
• Provide detailed knowledge of menu items, ingredients, preparation methods, and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries, special requests, and complaints professionally.
• Ensure billing accuracy and proper posting of charges to guest accounts.
• Maintain cleanliness and organization of the order-taking area.
• Participate in shift briefings and training sessions.
• Ensure compliance with hygiene, safety, and hotel policies.
Qualifications
• High school diploma or hospitality training preferred.
• Previous experience in in-room dining, restaurant service, or call center environment is an advantage.
• Excellent telephone etiquette and communication skills.
• Strong knowledge of food and beverage service standards.
• Ability to multitask and work under pressure.
• Proficiency in POS systems and basic computer skills.
• Attention to detail and strong organizational skills.
• Fluency in English; additional languages are an advantage.
• Flexibility to work shifts, including nights, weekends, and public holidays.
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job description
Our guests are always at home at Fairmont Hotels – and their in room dining experience is no exception. As an order taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.
Key responsibilities
• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences, allergies, special requests).
• Provide detailed knowledge of menu items, ingredients, preparation methods, and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries, special requests, and complaints professionally.
• Ensure billing accuracy and proper posting of charges to guest accounts.
• Maintain cleanliness and organization of the order-taking area.
• Participate in shift briefings and training sessions.
• Ensure compliance with hygiene, safety, and hotel policies.
Qualifications
• High school diploma or hospitality training preferred.
• Previous experience in in-room dining, restaurant service, or call center environment is an advantage.
• Excellent telephone etiquette and communication skills.
• Strong knowledge of food and beverage service standards.
• Ability to multitask and work under pressure.
• Proficiency in POS systems and basic computer skills.
• Attention to detail and strong organizational skills.
• Fluency in English; additional languages are an advantage.
• Flexibility to work shifts, including nights, weekends, and public holidays.
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Frequently Asked Questions
Quick answers about Driver Jobs
What minimum monthly salary must a driver earn in UAE to qualify for a work permit and family sponsorship in 2026?
As per the Ministry of Human Resources and Emiratisation, drivers require a minimum salary of 4,000 AED per month to obtain a work permit and sponsor family members as of 1 January 2026. Overtime must be paid at 1.25 times the hourly rate for hours exceeding 8 per day. This threshold applies uniformly across all emirates for private sector driver roles.
Which specific UAE driving licence categories and RTA approvals are required for commercial driver jobs in 2026?
Drivers must hold a valid UAE commercial heavy or light vehicle licence issued by the Roads and Transport Authority with at least 3 years documented experience as of 2026. The Ministry of Human Resources and Emiratisation requires submission of the RTA licence copy along with the work permit application. No foreign licence conversion is accepted without a minimum 6-month UAE residency period.
How many working hours and annual leave days are mandated for driver positions under UAE labour law in 2026?
The Ministry of Human Resources and Emiratisation sets a maximum of 8 hours per day and 48 hours per week for drivers, with mandatory 30 days annual leave after completing one year of service as of 2026. Drivers receive an additional 10 public holidays and sick leave of 90 days at full or half pay depending on service length. All overtime above 8 hours must be compensated at 1.25 times the basic salary.
What documents are required to apply for a driver work permit in the UAE as of 2026?
Applicants must submit a valid passport, attested educational certificates, RTA commercial driving licence, medical fitness certificate, and Emirates ID application through the Ministry of Human Resources and Emiratisation portal as of 2026. The employer files the application with a signed labour contract specifying 4,000 AED minimum salary. Processing takes 3 to 5 working days after fee payment of 300 AED.
