Housekeeping Supervisor – Guest Experience & Operational Excellence Leader at InterContinental [...]

At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure exceptional cleanliness, presentation, and guest comfort across the property.
This role is designed for a detail-oriented, hands‑on, and guest-focused professional who understands that every immaculate space contributes to a memorable stay—delivering consistency, efficiency, and excellence in every room and public area.
Why This Role Matters
Housekeeping is at the heart of the guest experience. As a Housekeeping Supervisor, you will ensure that all areas meet brand standards while supporting team productivity, quality control, and seamless coordination with other departments.
You will assist the Housekeeping Manager in driving operational efficiency, maintaining quality assurance, and fostering a positive and motivated team environment.
This is a key role in delivering both guest satisfaction and operational excellence.
Lead the Standards Behind the Experience
You will supervise housekeeping attendants, inspect rooms and public areas, and ensure that all cleaning and maintenance tasks are completed to the highest standards.
From room inspections to team coordination, you will ensure every detail reflects quality, care, and consistency—supporting a seamless and elevated guest experience.
What We’ll Support You to Do
Deliver impeccable standards: Ensure all rooms and public areas meet luxury cleanliness standards.
Lead & support the team: Guide, train, and motivate housekeeping colleagues.
Enhance guest experience: Respond promptly to guest requests and ensure satisfaction.
The Gig
Reporting to the Housekeeping Manager, the Housekeeping Supervisor oversees daily housekeeping operations at InterContinental Residences Dubai Business Bay.
The Opportunity: Lead housekeeping operations in a luxury residential environment.
The Strategy: Maintain high standards, efficiency, and team engagement.
The Impact: Deliver exceptional cleanliness and contribute to guest satisfaction.
You will be responsible for supervising housekeeping activities, inspecting rooms, and ensuring operational excellence.
Your Day‑to‑Day
No two days are the same; your responsibilities will span a range of operational and guest-facing activities, including but not limited to:
Supervision & Team Leadership
Supervise and support housekeeping attendants and public area staff.
Assign daily tasks and monitor productivity.
Train new team members and provide ongoing coaching.
Foster a positive and collaborative work environment.
Room & Area Inspections
Inspect guestrooms, residences, and public areas for cleanliness and presentation.
Ensure compliance with brand and hygiene standards.
Follow up on maintenance issues and coordinate with Engineering.
Ensure readiness of rooms for guest arrivals.
Guest Experience
Respond promptly to guest requests and special requirements.
Handle guest concerns related to housekeeping professionally.
Ensure personalised touches and attention to detail.
Operational Coordination
Coordinate with Front Office on room status and priorities.
Ensure timely updates of room status in the system.
Support VIP and special event preparations.
Assist in inventory control of linen, amenities, and supplies.
Quality & Compliance
Ensure adherence to health, safety, and hygiene standards.
Monitor use of cleaning chemicals and equipment.
Maintain cleanliness audits and reports.
Support continuous improvement initiatives.
What Success Looks Like
Consistently high cleanliness and presentation standards.
Efficient room turnaround and readiness.
Strong team performance and engagement.
Positive guest feedback related to housekeeping.
Effective coordination with Front Office and Engineering.
Compliance with brand and safety standards.
Who This Role Is Perfect For
Detail-oriented and quality-driven hospitality professional.
Strong leadership and team management skills.
Guest-focused with a proactive approach.
Organised and efficient under pressure.
Hands‑on and operationally strong.
Passionate about delivering exceptional standards.
What We Need From You
Education
Hospitality-related qualification preferred.
Experience
2–4 years in housekeeping operations.
At least 1 year in a supervisory role.
Experience in luxury or upscale hotels preferred.
Knowledge of Opera or similar systems beneficial.
GCC/Dubai experience is a plus.
Personal Attributes
Strong attention to detail.
Confident and supportive leader.
Excellent communication skills.
Organised and reliable.
Positive and service-oriented attitude.
Commitment to quality and excellence.
What You Can Expect from Us
We give our people everything they need to succeed—including a competitive salary, full uniform, generous room discounts, and world‑class training programs. We foster a culture of trust, support, and acceptance, valuing diversity and inclusion. Our myWellbeing framework supports wellbeing across health, lifestyle, and workplace.
Equal Employment Opportunity Statement
IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Ready to Shape the Guest Experience?
If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.
Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world. Want to be part of the journey?
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