Online Account Manager - Local Shops
Company
Delivery Hero
Location
Dubai
Job Type
Full-time
Posted
17 hours ago
Via
via Delivery Hero
Job Description
About the opportunity
Role Summary:
Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What you need to be successful
What’s On Your Plate?
• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Restaurant analysis sheet
• Account management report
What Did We Order?
• Bachelor’s Degree within Business Administration or any other related field
• Minimum of 1 years’ experience within Sales
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary:
Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What you need to be successful
What’s On Your Plate?
• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Restaurant analysis sheet
• Account management report
What Did We Order?
• Bachelor’s Degree within Business Administration or any other related field
• Minimum of 1 years’ experience within Sales
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Frequently Asked Questions
Quick answers about Driver Jobs
What minimum monthly salary must a driver earn in UAE to qualify for a work permit and family sponsorship in 2026?
As per the Ministry of Human Resources and Emiratisation, drivers require a minimum salary of 4,000 AED per month to obtain a work permit and sponsor family members as of 1 January 2026. Overtime must be paid at 1.25 times the hourly rate for hours exceeding 8 per day. This threshold applies uniformly across all emirates for private sector driver roles.
Which specific UAE driving licence categories and RTA approvals are required for commercial driver jobs in 2026?
Drivers must hold a valid UAE commercial heavy or light vehicle licence issued by the Roads and Transport Authority with at least 3 years documented experience as of 2026. The Ministry of Human Resources and Emiratisation requires submission of the RTA licence copy along with the work permit application. No foreign licence conversion is accepted without a minimum 6-month UAE residency period.
How many working hours and annual leave days are mandated for driver positions under UAE labour law in 2026?
The Ministry of Human Resources and Emiratisation sets a maximum of 8 hours per day and 48 hours per week for drivers, with mandatory 30 days annual leave after completing one year of service as of 2026. Drivers receive an additional 10 public holidays and sick leave of 90 days at full or half pay depending on service length. All overtime above 8 hours must be compensated at 1.25 times the basic salary.
What documents are required to apply for a driver work permit in the UAE as of 2026?
Applicants must submit a valid passport, attested educational certificates, RTA commercial driving licence, medical fitness certificate, and Emirates ID application through the Ministry of Human Resources and Emiratisation portal as of 2026. The employer files the application with a signed labour contract specifying 4,000 AED minimum salary. Processing takes 3 to 5 working days after fee payment of 300 AED.
