In-Room Dining Order Taker
Company
AccorHotels
Location
Ajman
Job Type
Full-time
Via
via GulfTalent.com
Job Description
Company description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job description
Our guests are always at home at Fairmont Hotels – and their in room dining experience is no exception. As an order taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.
Key responsibilities
• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences, allergies, special requests).
• Provide detailed knowledge of menu items, ingredients, preparation methods, and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries, special requests, and complaints professionally.
• Ensure billing accuracy and proper posting of charges to guest accounts.
• Maintain cleanliness and organization of the order-taking area.
• Participate in shift briefings and training sessions.
• Ensure compliance with hygiene, safety, and hotel policies.
Qualifications
• High school diploma or hospitality training preferred.
• Previous experience in in-room dining, restaurant service, or call center environment is an advantage.
• Excellent telephone etiquette and communication skills.
• Strong knowledge of food and beverage service standards.
• Ability to multitask and work under pressure.
• Proficiency in POS systems and basic computer skills.
• Attention to detail and strong organizational skills.
• Fluency in English; additional languages are an advantage.
• Flexibility to work shifts, including nights, weekends, and public holidays.
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job description
Our guests are always at home at Fairmont Hotels – and their in room dining experience is no exception. As an order taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.
Key responsibilities
• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences, allergies, special requests).
• Provide detailed knowledge of menu items, ingredients, preparation methods, and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries, special requests, and complaints professionally.
• Ensure billing accuracy and proper posting of charges to guest accounts.
• Maintain cleanliness and organization of the order-taking area.
• Participate in shift briefings and training sessions.
• Ensure compliance with hygiene, safety, and hotel policies.
Qualifications
• High school diploma or hospitality training preferred.
• Previous experience in in-room dining, restaurant service, or call center environment is an advantage.
• Excellent telephone etiquette and communication skills.
• Strong knowledge of food and beverage service standards.
• Ability to multitask and work under pressure.
• Proficiency in POS systems and basic computer skills.
• Attention to detail and strong organizational skills.
• Fluency in English; additional languages are an advantage.
• Flexibility to work shifts, including nights, weekends, and public holidays.
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum monthly salary for security guard jobs in the UAE in 2026?
As per the Ministry of Human Resources and Emiratisation, the minimum salary for security guard roles in the UAE is 2,500 AED per month as of January 2026, with overtime paid at 1.25 times the hourly rate after 8 hours daily. Employers must also provide accommodation or 1,000 AED housing allowance.
What work permit and visa documents are required for foreign security guards applying in the UAE in 2026?
The Ministry of Human Resources and Emiratisation requires a valid work permit, Emirates ID, and medical fitness certificate issued after arrival, with security guards needing an additional police-issued security license before contract signing. Applications must be submitted through the MOHRE portal with a valid passport and attested educational certificates.
What education and experience are needed to qualify for security guard jobs in the UAE in 2026?
The Ministry of Human Resources and Emiratisation mandates a minimum of secondary school certificate plus 2 years of relevant experience for security guard positions, along with completion of a 40-hour approved training course from a MOHRE-licensed institute. No prior UAE experience is accepted without the local security license.
How do I apply for a security guard job and what documents are needed in the UAE in 2026?
Applications are submitted via the MOHRE e-services portal with a passport copy, recent photos, attested degree, experience letters, and police clearance certificate, followed by employer-sponsored medical test and visa stamping within 60 days. Security license issuance takes an additional 15 working days after training.
