Support Officer Talent Pool - Expression of Interest

Full time and Part time Fixed (temporary) and Permanent roles availablePositions: 36 hours (9-day fortnight) or 40 hours (10-day fortnight) depending on role Salary: From $86,611 plus Superannuation Position Brief - Business Program Support Officer, Project Support Officer, Business Support OfficerAbout The OpportunityAre you passionate about supporting high-impact projects and business initiatives? The City of Gold Coast is seeking enthusiastic, adaptable, and dynamic individuals to join our talent pool for upcoming opportunities as Project Support Officer, Business Program Officer, and Business Support Officer. This is your chance to contribute to major programs and projects, support business operations, and grow your career within Australia’s second largest local government.Successful applicants will be considered for upcoming roles as they become available over the next 6-12 months.About Our TeamOur Business Support team delivers high-quality administrative, specialised, and project support to enable efficient service delivery across the City administration. We value fresh perspectives, embrace change, and encourage innovation, collaboration and a strong service culture to support the City’s ongoing growth and community outcomes.About The RolesWe have multiple fixed-term and permanent opportunities embedded across a variety of departments and projects. As a member of our talent pool, you’ll be matched to roles that best suit your experience and aspirations as positions become available.Project Support OfficerProvide high-quality administrative support to assigned projects across all phases of the project lifecycle.Support project governance activities by coordinating meetings and workshops, preparing project documentation in line with City and Enterprise Program Office templates.Act as central point of support for project enquiries, liaising with key internal and external stakeholders and escalating issues as required.Support gathering information as input to project schedules, budgets, and reportingBusiness Program Support OfficerProvide high-quality administrative and coordination support to assigned business unit or Program across the City.Assist in the preparation of documentation, reports and templates ensuring accuracy and completeness.Communicate professionally with multidisciplinary teams to contribute towards business unit and program efficiency and effectiveness.Act as central point of support for business unit and program enquiries, liaising with key internal and external stakeholders and escalating as required.Business Support OfficerProvide advanced business support services to assigned business unit or project, ensuring this is being delivered in line with expected timeframes and quality, and escalating concerns/issues where required.Communicate effectively and professionally with all City personnel, in representing and enhancing the reputation of the business unit or project, and the Business Support branch.Independently support the preparation of documentation, including presentations, reports, briefs, submissions, and correspondence relevant to the business unit or project, ensuring compliance with City branding and templates.Route or answer enquiries or correspondence on behalf of a business unit or project, verbally or written, using a variety of software applications, and in line with City branding and communication guidelines.Support business operations by coordinating workflows, improving administrative processes, and ensuring compliance with policies, procedures, and legislative requirements.Undertake independent research to respond to client Branch information requests and support effective decision‑making.These roles are well suited to professionals who thrive in fast paced, service oriented environments and enjoy building strong working relationships across a diverse range of stakeholders.What We’re Looking ForPrevious experience in project support, program support, or high-level business administration.Strong communication skills with the ability to work collaboratively across teams and stakeholders.Excellent organisational skills, attention to detail and the ability to manage competing priorities in a dynamic environment.Proficiency in the Microsoft Office Suite and strong computer literacy.Proactive approach to continuous improvement, problem solving, and stakeholder engagement.A diploma in Business Management or equivalent (for Business Support Officer roles) is desirable.Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.BenefitsWe care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:9-day fortnight (for 36 hour positions)Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  Personal and professional development courses Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.How To Express Your InterestClick ‘Apply’ to submit your expression of interest online.Upload your Resume and a Cover Letter (no longer than 2 pages) outlining how your skills, experience, and personal attributes would make you successful in one or more of these roles.Applications for all vacancies close at 10:30pm on the listed closing date.Applications may remain current for up to 12 months. As vacancies arise, we will proactively match suitable candidates from this talent pool.Selection ProcessBe prepared to participate in a one-way video interview, face-to-face or virtual interview, and to provide supporting documentation such as licences or qualifications if required. Reference checks, police checks, employment history checks, qualification checks, and drug and alcohol testing may form part of the process.Longlisted candidates will need to undertake a range of skills assessments relevant to the role. Results will then inform the shortlist.Shortlisted candidates will be invited for an interview.Dependent on the opportunity you may be asked to attend a “meet and greet” with the relevant business area, if successful in the interview process.We look forward to receiving your application and the possibility of you joining our team!Contact Person: Anneliisa TonissonContact Email:  [email protected] Date: Tuesday 21 April 2026/11:59pm AEDT  Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.