Incident Reporting Centre Operator
Company
Allied Universal
Location
Mississauga, ON
Job Type
Full-time
Posted
1 day ago
Via
via Allied Universal
Apply On
Job Description
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Allied Universal is seeking Incident Reporting Centre Operator in Mississauga, Ontario.
Job Title: Incident Reporting Centre Operator
Location: Mississauga, ON
Type: Full Time
Schedule: 2300-0700 Monday to Thursday & 2300-1100 on Friday's
Pay Rate: $27.00 to $27.98 per hour
Overview:
Allied Universal is seeking an Incident Reporting Centre Operator to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in English, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.
This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.
Perks:
• Paid training and continuous professional development.
• Opportunities for career growth and advancement within a global organization.
• Benefits
• Supportive, inclusive, and bilingual work environment.
Responsibilities:
• Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.
Requirements:
• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficiency in MS
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making and actions can impact life-safety and business continuity
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• The ability to solve problems by active listening
• Must be 18 years of age or older.
What Makes You PHENOMENAL For This Role:
• Passionate to work in a fast-paced environment
• Work effectively with employee groups and build partnerships
• Strong administrative and multitasking skills
• Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
• Prior corporate security, military or civilian law enforcement experience
• Experience with network /telecommunications technology
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Allied Universal is seeking Incident Reporting Centre Operator in Mississauga, Ontario.
Job Title: Incident Reporting Centre Operator
Location: Mississauga, ON
Type: Full Time
Schedule: 2300-0700 Monday to Thursday & 2300-1100 on Friday's
Pay Rate: $27.00 to $27.98 per hour
Overview:
Allied Universal is seeking an Incident Reporting Centre Operator to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in English, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.
This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.
Perks:
• Paid training and continuous professional development.
• Opportunities for career growth and advancement within a global organization.
• Benefits
• Supportive, inclusive, and bilingual work environment.
Responsibilities:
• Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.
Requirements:
• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficiency in MS
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making and actions can impact life-safety and business continuity
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• The ability to solve problems by active listening
• Must be 18 years of age or older.
What Makes You PHENOMENAL For This Role:
• Passionate to work in a fast-paced environment
• Work effectively with employee groups and build partnerships
• Strong administrative and multitasking skills
• Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
• Prior corporate security, military or civilian law enforcement experience
• Experience with network /telecommunications technology
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the exact minimum hourly wage for cleaning staff in Ontario as of January 2026?
As per Employment and Social Development Canada, the minimum wage for cleaning staff in Ontario is $18.75 per hour as of January 1 2026. Overtime pay at 1.5 times the rate applies after 44 hours in a work week. Employers must also provide at least 2 weeks of paid vacation after 12 months of employment.
Do I need a Labour Market Impact Assessment to get a work permit for cleaning staff jobs in Canada in 2026?
As per Immigration, Refugees and Citizenship Canada, most cleaning staff positions require a positive Labour Market Impact Assessment before applying for a work permit in 2026. The permit processing fee is $155 and must be paid before submission. Temporary foreign workers in this role are limited to 24 months per permit with possible extensions.
What education and experience are required to qualify for cleaning staff jobs in Canada?
As per Employment and Social Development Canada, cleaning staff jobs require no formal education but at least 6 months of paid experience in commercial or residential cleaning. Applicants must be at least 18 years old and pass a basic criminal record check. No certifications are mandatory for entry-level roles.
Which documents are mandatory when applying for cleaning staff positions on a work permit in Canada?
As per Immigration, Refugees and Citizenship Canada, applicants need a valid passport, work permit, LMIA copy, and SIN number to apply for cleaning staff jobs in 2026. A resume showing 6 months experience and two references from previous employers are also required by most employers. All documents must be submitted in PDF format during the online application.
