Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage rate for cleaning staff in the United Kingdom from April 2026?
As per GOV.UK, the National Living Wage for workers aged 21 and over in cleaning roles is £12.75 per hour from 1 April 2026. Employers must pay this rate for all hours worked including overtime at the same hourly rate with no exceptions for cleaning contracts. The rate applies to both full-time and part-time cleaning staff across England, Scotland and Wales.
Can I apply for a Skilled Worker visa for cleaning staff jobs in the United Kingdom in 2026?
As per GOV.UK, cleaning occupations are not on the eligible Skilled Worker visa list in 2026 and require a minimum salary threshold of £38,700 or the going rate whichever is higher. Applicants must hold a valid Certificate of Sponsorship from a licensed UK employer and meet English language requirements at B1 level. Visa applications must be submitted online with a £719 application fee plus £1,035 per year Immigration Health Surcharge.
Do cleaning staff jobs in the United Kingdom require a DBS check or specific experience in 2026?
As per GOV.UK, an enhanced DBS check is mandatory for cleaning roles in schools, hospitals or care homes with results required before starting work in 2026. No formal qualifications are needed but employers must verify at least six months relevant experience through references. Applicants must be aged 18 or over with right to work proof.
What documents are required to apply for cleaning staff jobs in the United Kingdom?
As per GOV.UK, applicants need a valid passport or biometric residence permit, National Insurance number and proof of address dated within three months. Employers require a completed application form, two references covering the last three years and a signed health declaration. All documents must be original or certified copies submitted at interview stage.
