Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the National Living Wage rate for security guards aged 21 and over in the United Kingdom from April 2026?
As per HM Revenue and Customs, the National Living Wage for security guard roles in the United Kingdom is £12.80 per hour from 1 April 2026 for all workers aged 21 and over. Employers must pay this rate for all hours worked including overtime beyond 40 hours per week. Security guards on night shifts receive the same minimum rate with no separate uplift mandated.
Do I need an SIA licence to apply for security guard jobs in the United Kingdom in 2026 and how much does it cost?
As per the Security Industry Authority, every security guard in the United Kingdom must hold a valid SIA licence before starting work in 2026. The licence fee is £184 and remains valid for three years after passing the required Level 2 training course and criminal record check. Employers cannot legally employ unlicensed guards.
What are the maximum weekly working hours and annual leave entitlement for security guards in the United Kingdom?
As per the Department for Business and Trade, security guards in the United Kingdom cannot work more than 48 hours per week on average over a 17-week reference period in 2026 unless they opt out in writing. Workers receive at least 5.6 weeks of paid annual leave including bank holidays calculated on hours worked.
How much income tax and National Insurance will a security guard earning £25,000 per year pay in the United Kingdom in the 2026/27 tax year?
As per HM Revenue and Customs, a security guard earning £25,000 in the 2026/27 tax year pays £2,486 in income tax and £1,732 in Class 1 National Insurance contributions. The personal allowance remains £12,570 with the basic rate at 20% on earnings above that threshold up to £50,270.
