Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum hourly rate for packing jobs in UK warehouses in 2026?
As per GOV.UK, the National Living Wage for packing job workers aged 21 and over is £12.80 per hour from April 2026. Workers aged 18-20 receive £10.50 per hour and those under 18 receive £7.55 per hour with no exceptions for entry-level packing roles. Overtime must be paid at the same minimum rate for hours above 40 per week.
How many hours per week can I legally work in a UK packing job without overtime approval?
As per GOV.UK, the average working week for packing jobs is capped at 48 hours including overtime unless you opt out in writing. Employers must provide at least 5.6 weeks of paid annual leave per year for full-time packing staff equating to 28 days including bank holidays. Night shift packing roles require additional health assessments every 2 years.
Which documents do I need to apply for a packing job in the United Kingdom?
As per GOV.UK, applicants must provide a valid passport or birth certificate, National Insurance number, and proof of address dated within 3 months. Right to work documents such as a UK visa or settled status share code are mandatory for all packing positions even for UK citizens.
What tax code applies to packing job wages in the UK for 2026?
As per HMRC, the default tax code for packing job employees is 1257L allowing £12,570 of tax-free earnings in the 2026/27 tax year. Packing workers earning under £50,270 pay 20% income tax on amounts above the personal allowance with 8% National Insurance deducted from weekly pay above £242.
