Housekeeping Order Taker
Company
Hilton Luxor Resort & Spa
Location
Kuwait City
Job Type
Full-time
Posted
12 days ago
Via
via GulfTalent.com
Apply On
Job Description
As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatching via 2-way communication system, and generating computerized reports to ensure department compliance with service standards.
What will I be doing?
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found
What are we looking for?
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Prior customer service, administrative support, or housekeeping experience required
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Grade school education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
What will I be doing?
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found
What are we looking for?
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Prior customer service, administrative support, or housekeeping experience required
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Grade school education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum monthly salary for security guards in Kuwait as of 2026?
The Public Authority for Manpower sets the minimum wage for security guards at 250 KWD per month for non-Kuwaiti workers effective January 2026, with overtime paid at 1.25 times the hourly rate after 8 hours daily. Kuwaiti nationals in the same role receive a minimum of 400 KWD per month under the national labor support program.
What work permit and visa documents are required for non-Kuwaiti security guards in 2026?
Non-Kuwaiti security guards must obtain a work permit from the Public Authority for Manpower and a residency visa sponsored by the employer, with the application requiring a valid passport, medical fitness certificate, and police clearance issued no earlier than 2025. The permit fee is 10 KWD and must be renewed annually before the contract expiry date.
What education and experience are needed to qualify for security guard jobs in Kuwait?
Security guards require a minimum of secondary school certificate plus 2 years of prior security experience verified by the employer, along with completion of a 40-hour training course approved by the Ministry of Interior. Applicants must be at least 21 years old and pass a physical fitness test conducted at approved centers.
What is the exact application process and list of documents for security guard positions in Kuwait?
Submit the application online through the Public Authority for Manpower portal with a completed form, attested educational certificates, experience letters, passport copy, and 4 recent photos, followed by employer sponsorship approval within 30 days. The full process takes 45-60 days including medical and security screening.
