Operation Officer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
1 day ago
Via
via Indeed
Apply On
Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the minimum monthly salary for cleaning staff jobs in Oman as of 2026 including accommodation allowance?
As per the Ministry of Labour, the minimum wage for cleaning staff in Oman is OMR 180 per month as of January 2026 with accommodation provided separately or OMR 220 without accommodation. Overtime must be paid at 1.25 times the hourly rate for hours beyond 8 per day. This applies to all private sector contracts registered after 1 March 2025.
What work permit and visa documents are required for expatriates applying to cleaning staff jobs in Oman in 2026?
As per the Ministry of Labour, expatriates need a valid work permit issued by the employer through the electronic system before arrival, plus a medical fitness certificate from an approved center and a police clearance from the home country. The visa is tied to the specific employer and job title listed on the permit. Renewal requires submission 60 days before expiry with updated contract details.
What education and experience criteria must cleaning staff meet to qualify for jobs in Oman?
As per the Ministry of Labour, cleaning staff positions require no formal education but at least 6 months of documented prior experience in similar roles verified by previous employer letters. Applicants must be aged between 21 and 55 years at the time of contract signing. All candidates undergo a mandatory skills assessment at approved centers starting 1 February 2026.
Which documents are mandatory when submitting an application for cleaning staff jobs through the official Oman portal in 2026?
As per the Ministry of Labour, applicants must upload a valid passport, recent passport-size photo, attested educational or experience certificates, and a signed employment contract copy within the online system. Medical reports from approved clinics must be submitted within 30 days of arrival. Incomplete applications are rejected automatically after 14 days.
