Restaurant - Shift Supervisor
Company
Takamul National Company LLC
Location
Muscat
Job Type
Full-time
Via
via BeBee
Job Description
As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards.
Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer.
• *Key Responsibilities
• *Customer Satisfaction & Experience
• Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.
• Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.
• Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.
• Implement and promote initiatives to enhance customer loyalty and brand experience.
• *Operational Excellence
• Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.
• Monitor food preparation processes to maintain quality and consistency in every product served.
• Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.
• Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.
• *Team Leadership & Development
• Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.
• Set clear expectations, delegate tasks effectively, and monitor team performance.
• Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.
• Provide coaching and development opportunities to help team members reach their full potential.
• *Financial Performance
• Achieve store sales targets and profitability goals through effective cost management and upselling techniques.
• Oversee cash handling, daily reconciliations, and adherence to financial protocols.
• Monitor labor costs and adjust schedules to ensure operational efficiency.
• *Qualifications and Skills
• Experience: Minimum 3 years in a supervisory or managerial role in the food & beverage or hospitality industry.
• Education: Diploma or degree in hospitality, business management, or a related field is preferred.
• Exceptional leadership and team-building skills.
• Strong focus on customer service and creating memorable experiences.
• Proficiency in managing store operations, including inventory, staffing, and financial tasks.
• Knowledge of food safety and hygiene practices.
• Excellent problem-solving and decision-making abilities.
• *Why Join Us?**
We don’t just make pizza; we create experiences that bring people together. As a Store In-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.
Let’s shape the future of great dining experiences together!
Job Type: Full-time
Work Location: In person
Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer.
• *Key Responsibilities
• *Customer Satisfaction & Experience
• Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.
• Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.
• Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.
• Implement and promote initiatives to enhance customer loyalty and brand experience.
• *Operational Excellence
• Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.
• Monitor food preparation processes to maintain quality and consistency in every product served.
• Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.
• Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.
• *Team Leadership & Development
• Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.
• Set clear expectations, delegate tasks effectively, and monitor team performance.
• Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.
• Provide coaching and development opportunities to help team members reach their full potential.
• *Financial Performance
• Achieve store sales targets and profitability goals through effective cost management and upselling techniques.
• Oversee cash handling, daily reconciliations, and adherence to financial protocols.
• Monitor labor costs and adjust schedules to ensure operational efficiency.
• *Qualifications and Skills
• Experience: Minimum 3 years in a supervisory or managerial role in the food & beverage or hospitality industry.
• Education: Diploma or degree in hospitality, business management, or a related field is preferred.
• Exceptional leadership and team-building skills.
• Strong focus on customer service and creating memorable experiences.
• Proficiency in managing store operations, including inventory, staffing, and financial tasks.
• Knowledge of food safety and hygiene practices.
• Excellent problem-solving and decision-making abilities.
• *Why Join Us?**
We don’t just make pizza; we create experiences that bring people together. As a Store In-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.
Let’s shape the future of great dining experiences together!
Job Type: Full-time
Work Location: In person
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the minimum monthly salary for cleaning staff jobs in Oman as of 2026 including accommodation allowance?
As per the Ministry of Labour, the minimum wage for cleaning staff in Oman is OMR 180 per month as of January 2026 with accommodation provided separately or OMR 220 without accommodation. Overtime must be paid at 1.25 times the hourly rate for hours beyond 8 per day. This applies to all private sector contracts registered after 1 March 2025.
What work permit and visa documents are required for expatriates applying to cleaning staff jobs in Oman in 2026?
As per the Ministry of Labour, expatriates need a valid work permit issued by the employer through the electronic system before arrival, plus a medical fitness certificate from an approved center and a police clearance from the home country. The visa is tied to the specific employer and job title listed on the permit. Renewal requires submission 60 days before expiry with updated contract details.
What education and experience criteria must cleaning staff meet to qualify for jobs in Oman?
As per the Ministry of Labour, cleaning staff positions require no formal education but at least 6 months of documented prior experience in similar roles verified by previous employer letters. Applicants must be aged between 21 and 55 years at the time of contract signing. All candidates undergo a mandatory skills assessment at approved centers starting 1 February 2026.
Which documents are mandatory when submitting an application for cleaning staff jobs through the official Oman portal in 2026?
As per the Ministry of Labour, applicants must upload a valid passport, recent passport-size photo, attested educational or experience certificates, and a signed employment contract copy within the online system. Medical reports from approved clinics must be submitted within 30 days of arrival. Incomplete applications are rejected automatically after 14 days.
