Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, the minimum wage for security guards in Saudi Arabia is 4500 SAR per month as of 2026 for expatriate workers under the Nitaqat system. Overtime must be paid at 1.5 times the hourly rate after 8 hours per day.
What visa and work permit requirements apply for foreign security guards in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, foreign security guards require a valid work visa sponsored by a licensed Saudi employer and an Iqama permit issued within 90 days of arrival as of 2026. The employer must hold a valid commercial registration and security services license.
What education and experience are required for security guard jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, security guards must hold at least a high school certificate and complete a 40-hour approved training course from a licensed institute by 2026. Prior experience of 2 years in security is mandatory for expatriates.
What documents are needed to apply for security guard positions in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, applicants must submit a valid passport, attested educational certificates, medical fitness report, and security clearance certificate by 2026. Applications are submitted online via the Qiwa platform with employer sponsorship.
