Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for packing jobs in Saudi Arabia in 2026?
As per the Ministry of Human Resources and Social Development, the minimum wage for packing jobs in Saudi Arabia is 4000 SAR per month for Saudi nationals as of 2026 with overtime paid at 1.5 times the hourly rate after 8 hours daily. Non-Saudis in private sector packing roles receive no mandated minimum but must meet Nitaqat program thresholds for sponsorship.
What work permit or visa is required for expats applying to packing jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, expats need a valid work visa sponsored by the employer through the Qiwa platform with the job offer registered before arrival in 2026. The visa validity is tied to the contract duration and requires medical fitness and iqama issuance within 90 days.
What education and experience are needed for packing jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, packing jobs require no formal education beyond basic literacy but mandate at least 1 year of warehouse experience for Saudis under Nitaqat categories in 2026. Expats must hold a high school certificate or equivalent plus 2 years documented experience verified via the Absher system.
What documents are required to apply for packing jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, applicants must submit a valid passport, updated CV, educational certificates attested by the Saudi embassy, and a medical report from an approved center as of 2026. The employer uploads these via Qiwa for work permit approval within 30 days.
