Driver Operation Associate (Onboarding)
Company
Stress.SG
Location
Singapore
Posted
9 hours ago
Via
via LinkedIn Singapore
Apply On
Job Description
We are looking for a proactive and customer-oriented Onboarding Associate to support the growth of our driver partner network. In this role, you will play a key part in onboarding and supporting freelance driver partners through outbound outreach, operational coordination, and frontline support.
You will work closely with both full-time and part-time team members to ensure a smooth onboarding experience for drivers, while also supporting day-to-day administrative operations and walk-in driver enquiries when required. This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and is comfortable handling both operational and customer-facing responsibilities.
What You'll Do
• Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties to support operational continuity. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Time off will be provided accordingly.
• Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
• Work closely with a team of full-time and part-time team members to onboard freelance driver partner accounts efficiently and accurately
• Build and maintain positive relationships with driver partners through effective communication, guidance, and timely support
• Attend to driver partner enquiries and provide operational support via ZOHO, WhatsApp, phone calls, and walk-in interactions
• Serve as backup support for walk-in driver partners at the onboarding centre when required
• Handle onboarding administrative tasks, including updating driver account details, and driver document submissions
• Manage and follow up on driver callback logs relating to onboarding matters
• Ensure accurate documentation and timely updates of driver records and operational trackers
• Identify opportunities for process improvements and operational efficiencies within daily workflows
• Support the team in achieving individual and Driver Operations team KPIs and service standards
What We're Looking For
• Strong communication and interpersonal skills, with confidence in handling outbound calls and driver interactions
• Comfortable working in a fast-paced and target-driven operational environment
• Customer-oriented, proactive, and able to manage multiple tasks effectively
• Energetic, resilient, and detail-oriented with a positive learning attitude
• Good problem-solving skills and ability to handle operational issues independently
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems and tools
• Minimum Diploma in Business or a related field; fresh graduates are welcome to apply
• Prior experience in customer service, operations, telesales, or call-centre environments will be an added advantage
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
You will work closely with both full-time and part-time team members to ensure a smooth onboarding experience for drivers, while also supporting day-to-day administrative operations and walk-in driver enquiries when required. This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and is comfortable handling both operational and customer-facing responsibilities.
What You'll Do
• Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties to support operational continuity. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Time off will be provided accordingly.
• Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
• Work closely with a team of full-time and part-time team members to onboard freelance driver partner accounts efficiently and accurately
• Build and maintain positive relationships with driver partners through effective communication, guidance, and timely support
• Attend to driver partner enquiries and provide operational support via ZOHO, WhatsApp, phone calls, and walk-in interactions
• Serve as backup support for walk-in driver partners at the onboarding centre when required
• Handle onboarding administrative tasks, including updating driver account details, and driver document submissions
• Manage and follow up on driver callback logs relating to onboarding matters
• Ensure accurate documentation and timely updates of driver records and operational trackers
• Identify opportunities for process improvements and operational efficiencies within daily workflows
• Support the team in achieving individual and Driver Operations team KPIs and service standards
What We're Looking For
• Strong communication and interpersonal skills, with confidence in handling outbound calls and driver interactions
• Comfortable working in a fast-paced and target-driven operational environment
• Customer-oriented, proactive, and able to manage multiple tasks effectively
• Energetic, resilient, and detail-oriented with a positive learning attitude
• Good problem-solving skills and ability to handle operational issues independently
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems and tools
• Minimum Diploma in Business or a related field; fresh graduates are welcome to apply
• Prior experience in customer service, operations, telesales, or call-centre environments will be an added advantage
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum monthly basic wage for security officers under Singapore's Progressive Wage Model in 2026?
As per the Ministry of Manpower, the minimum monthly basic wage for entry-level Security Officers in 2026 is SGD 2,010 under the Progressive Wage Model for the security sector. This increases to SGD 2,370 for Senior Security Officers and SGD 2,650 for Security Supervisors with required training and tenure completed by 1 January 2026. Overtime is paid at 1.5 times the hourly rate after 44 hours per week.
Can foreigners apply for security guard jobs in Singapore and what work pass is required in 2026?
As per the Ministry of Manpower, foreigners must hold a valid Work Permit for the security sector to work as security officers in 2026. Employers must apply through the Work Permit Online system and the foreign worker must pass the Security Officer's Course before deployment. The levy rate is SGD 300 per month for basic security officers as of January 2026.
What are the eligibility criteria including age and education for becoming a licensed security officer in Singapore?
As per the Ministry of Manpower, applicants must be at least 18 years old with no criminal record and complete the 16-hour Security Officer's Course by 2026. A minimum Secondary 2 education or equivalent is required along with passing the medical fitness test conducted by approved clinics.
What documents are needed to apply for a security guard position through a licensed agency in Singapore?
As per the Ministry of Manpower, applicants must submit NRIC or valid work pass, Security Officer's Course certificate, recent passport-sized photo, and medical report from an approved clinic. Employers require these documents before submitting the Work Permit application via WPOL by 2026.
