Housekeeping Operations Manager

Roles & Responsibilities

We are looking for a Housekeeping Operations Manager. You will play a pivotal role in overseeing and coordinating housekeeping operations, ensuring high standards of cleanliness, hygiene, and presentation across all areas. If you are a highly organized and detail-oriented professional with a passion for maintaining excellence, we want you to be part of our growing team.

Job Responsibilities:

Learning and Development
• Educate Housekeeping Associates in their respective roles.
• Train and develop Team Leaders/Supervisors.
• Schedule and conduct daily communication meetings with associates.
• Share feedback from traveler platform, and guest comments with associates, and take appropriate actions to address any issues immediately.

Projects:
• Monitor and ensure the ongoing implementation of a comprehensive preventive maintenance program throughout the hotel.
• Ensure the proper maintenance and upkeep of all equipment used in the Housekeeping Department.
• Ensure the completion of all work orders related to housekeeping.
• Conduct annual inventories of all housekeeping equipment.
• Assist in overseeing external contractors to ensure compliance with local policies and standards.

Service Standardization
• Maintain high levels of guest service, ensuring timely and professional responses.
• Supervising the Rooms Operation Management System.
• Support and assign associates as needed to meet guest service demands.
• Ensure that uniforms for all associates are well-maintained, clean, and presentable at all times.
• Conduct regular inspections of work areas maintained by Housekeeping Associates.
• Propose action plans to achieve service excellence.
• Establish strong hygiene practices.

Job Requirements:
• Proven experience in a supervisory role within the Housekeeping Department; experience in a 5-star hotel is an advantage.
• Strong knowledge of cleaning techniques, procedures, and cleaning products.
• A diploma in Hotel Management or a related field is preferred.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Tell employers what skills you have

Background Checks

Front Office

Childcare

Budgets

Preventive Maintenance

Housekeeping

Interpersonal Skills

Inventory

Property

Compliance

Furniture

Excess

Service Excellence

Hotel Management

Training Staff

Hospitality