Plumbing Service Manager
Company
The Contractor Consultants
Location
Chicago, IL
Job Type
Full-time
Salary
75K–120K a year
Posted
2 days ago
Via
via ZipRecruiter
Apply On
Job Description
Lead the Charge – Build and Grow the Service Department at Werner Nugent Plumbing, Inc.!
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Frequently Asked Questions
Quick answers about Driver Jobs
What is the federal minimum wage and overtime rate for truck drivers in the United States as of 2026?
As per the U.S. Department of Labor, the federal minimum wage for drivers is $7.25 per hour in 2026 with overtime required at 1.5 times the rate after 40 hours in a workweek for non-exempt employees. Most interstate truck drivers must also follow FMCSA hours-of-service rules limiting driving to 11 hours per day. Employers must pay at least this rate regardless of state variations.
What visa is required for foreign nationals to work as commercial drivers in the United States in 2026?
As per U.S. Citizenship and Immigration Services, foreign drivers typically need an H-2B visa for non-agricultural temporary work or a TN visa under USMCA for Canadian or Mexican citizens with a valid CDL. Applicants must have a job offer from a U.S. employer who files Form I-129 and pay the $460 filing fee as of 2026. The visa allows stays up to 3 years with possible extensions.
What are the exact eligibility requirements including age and license for interstate truck driver jobs in 2026?
As per the Federal Motor Carrier Safety Administration, drivers must be at least 21 years old, hold a valid Class A CDL, and pass a DOT physical exam valid for 24 months. They also need to complete entry-level driver training of at least 30 hours behind the wheel before 2026. No felony convictions in the past 7 years for certain offenses are allowed.
What documents are needed to apply for a commercial driver's license for driver jobs in 2026?
As per the Federal Motor Carrier Safety Administration, applicants must submit proof of identity with a birth certificate or passport, Social Security number verification, and a valid medical examiner's certificate dated within the last 24 months. They also need to provide proof of residency and pass both knowledge and skills tests at a state DMV. The application fee averages $75 depending on the state.
