Operations Manager (Cleaning & facilities Industry)
Company
GMM Nexus Consulting
Location
Durban
Posted
2 hours ago
Via
via LinkedIn
Apply On
Job Description
Role Overview
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
Frequently Asked Questions
Quick answers about Driver Jobs
What is the minimum wage for Driver Jobs in South Africa in 2026?
As per the Department of Employment and Labour, the minimum wage for drivers in South Africa is R32.45 per hour from 1 March 2026 under the National Minimum Wage Act. Drivers working more than 45 hours per week must receive overtime pay at 1.5 times the hourly rate. This applies to all Code 08, 10 and 14 licence holders in the road freight and passenger sectors.
Do I need a Professional Driving Permit to apply for Driver Jobs in South Africa?
As per the Department of Employment and Labour, all drivers of vehicles over 3 500 kg or carrying passengers for reward must hold a valid Professional Driving Permit (PrDP) renewed every five years. Applicants must submit a valid South African ID, medical certificate and police clearance at any Driving Licence Testing Centre. Without a PrDP, employment contracts are invalid under the National Road Traffic Act.
What documents are required to apply for Driver Jobs through the Department of Employment and Labour in 2026?
As per the Department of Employment and Labour, applicants must submit a certified copy of ID, valid driving licence with PrDP, proof of residence, and a completed Z83 form or online profile on the ESSA system. Applications are processed within 14 working days at labour centres nationwide. No application fee is charged for registration on the public employment database.
What are the standard working hours and leave entitlements for drivers in South Africa?
As per the Department of Employment and Labour, drivers may work a maximum of 45 ordinary hours per week with at least 36 consecutive hours of rest. Annual leave is 15 working days after the first year of employment, plus 10 public holidays and sick leave of 30 days over a three-year cycle. Night shift drivers receive an additional R4.50 per hour allowance from March 2026.
