Area Manager – Cleaning

Job Description
• We are looking for a dedicated and experienced Area Manager to oversee the cleaning operations within a designated region. The Area Manager will be responsible for managing a team of cleaners, ensuring high standards of cleanliness and hygiene are maintained at all times, and meeting client expectations.

Qualifications:
• Grade 12
• Minimum 5 Years’ experience in cleaning, Hygiene and Facilities Management is compulsory
• Proven experience in a similar role, preferably in a commercial cleaning or facilities management setting
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of cleaning techniques and best practices
• Ability to work independently and handle multiple tasks simultaneously
• Valid driver's license and access to a reliable vehicle

Competencies required:
• Problem solving & decision making, Customer Relationship Building, Communication, Team Leadership, Financial & Business acumen, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.

Key areas of responsibility:
• Manage a team of cleaners, including hiring, training, scheduling, and performance management
• Conduct regular inspections of facilities to ensure cleanliness standards are met
• Develop and implement cleaning schedules and procedures
• Maintain relationships with clients and address any concerns or issues in a timely manner
• Monitor cleaning supplies and equipment inventory and make necessary orders
• Ensure compliance with health and safety regulations
• Provide regular reports to senior management on cleaning operations and performance

Employee Management
• Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations
• Ensure that all subordinates adhere to working standards as per the respective service level agreement and Business Standards
• Ensure that company image and reputation is upheld, and employees adhere to uniform regulations
• Arrange counselling and effect wellness campaigns within each site
• Monitor and verify employee time schedules as per shift agreements
• Employees leave management
• Regularly communicate changes and general information to all employees per site

Industrial Relations Support
• Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
• Preparation of contingency plan for strikes and stay away.
• Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
• Adherence to company policy and procedure
• Manage Union relationships

Recruitment
• Efficiently source temporary employees in accordance with labour legislation and internal process and policy
• Ensure that employee head count on site is in line with the agreed head count costing
• Approval process to be followed when hiring new staff
• To ensure that staff members sign their engagement contract before they start work on site
• To ensure that all onboarding forms are submitted to payroll on time

Systems and Process
• Ensure that PRP hours are approved on time
• Adhere to on time salary payments

Site management
• To carry out regular inspections
• To be responsible for the prompt attention to the communications book procedure.
• To attend certain regular meeting with clients, where minutes need to be taken.
• All problems to receive prompt action
• Usage of the AM tool for each site
• Audits and inspections
• Site inspections on regular basis
• Maintain overall client expenses on site

Business development
• Work with Contract managers to upsell clients
• Build and maintain client relationships
• Have an in-depth knowledge of business products and value proposition

Training & development
• Facilitate Annual training, on the job training, statutory training and learnerships
• Be involved in talent Incubation initiatives

Health & Safety
• Hazard Identification and Risk Assessments are completed
• Equipment is in good working order.
• Uniforms are sufficient and in good condition.
• Personal Protective Equipment is supplied as per site and scope hazards identified.
• Toolbox talks are done twice a week by the Contract Manager.
• Current Safety Data Sheets are available on chemicals used on site.
• Staff medicals where necessary are available.
• Waste Management Procedures.