Industrial Cleaning Contracts Manager

Introduction

Our Client in the Industrial Cleaning Industry based in Durban requires a results-driven Site Contracts Manager to oversee and manage a single industrial cleaning contract at a designated client site. The role is responsible for ensuring that the company delivers safe, compliant, high-quality cleaning and hygiene services in line with contractual obligations, SHEQ standards, and client expectations.

The incumbent will serve as on-site representative, ensuring operational excellence, workforce stability, strict safety compliance, and strong client partnership while protecting contract profitability.

Duties & Responsibilities

Contract & Operational Delivery
• Manage the full operational execution of the assigned cleaning contract.
• Ensure services are delivered in accordance with contract scope, KPIs, and SLAs.
• Drive operational efficiency and continuous improvement on site.
• Conduct daily site inspections and scheduled quality audits.
• Monitor productivity and implement corrective measures where necessary.
• Control site costs to ensure contract profitability.
• Submit accurate operational and performance reports to the Operations Manager.

Leadership & Workforce Management
• Lead and supervise site supervisors and cleaning teams.
• Promote a company culture of accountability, professionalism, and service excellence.
• Manage workforce planning, scheduling, and shift rosters.
• Oversee attendance, timesheets, and payroll submissions.
• Enforce discipline in line with company policy and labour legislation.
• Manage grievances and disciplinary processes in consultation with HR and the Operations Manager.
• Identify training needs and ensure ongoing development of staff.
• Support recruitment in line with employment standards and operational requirements.

Health, Safety, Environment & Quality (SHEQ)
• Ensure full compliance with Occupational Health & Safety legislation and client site safety protocols.
• Maintain and manage the site SHE file in accordance with company and client standards.
• Conduct toolbox talks, risk assessments, and regular safety inspections.
• Ensure proper issuance and use of PPE.
• Enforce safe chemical handling and machinery operation.
• Maintain ISO-aligned quality standards and ensure adherence to quality management systems.
• Investigate and report all incidents, near-misses, and non-conformances.

Equipment & Stock Management
• Safeguard and manage all cleaning equipment and assets allocated to the site.
• Ensure preventative maintenance and correct equipment usage.
• Control stock levels of chemicals and consumables to prevent wastage.
• Ensure stock usage aligns with approved budgets.

Client Relationship Management
• Act as the primary on-site representative of the company.
• Build and maintain strong professional relationships with client representatives.
• Attend site
• Address service issues promptly and professionally.
• Escalate risks or contractual concerns to the Operations Manager.
• Uphold and protect the brand, reputation, and service standards at all times. meetings and present performance feedback.

Desired Experience & Qualification
• 3–5 years’ experience in industrial cleaning or hygiene services.
• Proven experience managing a site-based cleaning contract.
• Minimum NQF Level 5 qualification (Operations, Business Management, or related field preferred).
• Computer literacy (MS Word, Excel, Outlook).
• Knowledge of ISO 9001 Quality Systems.
• Knowledge of Occupational Health & Safety (OHS) and SHE compliance.