Control Room Operator - Security Operations
Company
MPOWER
Location
Pretoria
Via
via Indeed
Job Description
Control Room Operator – Security Operations
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the minimum hourly wage for qualified plumbers in South Africa from 1 March 2026?
The Department of Employment and Labour sets the National Minimum Wage at R28.79 per hour for plumbers as of 1 March 2026. This applies to all Sectoral Determination 13 workers with overtime paid at 1.5 times the rate after 45 hours per week. Employers must display the wage schedule at every workplace.
Which trade test certificate is required to legally work as a plumber in South Africa in 2026?
Candidates must hold a Red Seal trade certificate issued after passing the QCTO trade test at an accredited centre. The certificate number must be registered on the National Artisan Database by 31 December 2025 for 2026 employment. No plumber may be employed without this qualification under the Skills Development Act.
How many annual leave days and sick leave days are plumbers entitled to under the Basic Conditions of Employment Act in 2026?
Plumbers receive 21 consecutive days of paid annual leave after 12 months of employment and 30 days of paid sick leave over a 36-month cycle. The leave must be taken within 6 months after the leave cycle ends or it is forfeited.
What documents must be submitted when applying for a plumber position through the Department of Employment and Labour in 2026?
Applicants must submit a certified ID copy, Red Seal certificate, proof of residence, and a completed Z83 form to the nearest labour centre. All documents must be uploaded to the ESSA online portal by 30 June 2026 for the annual placement cycle.
